* When you receive the product, please check for any defects.

*If there is a defect, faulty product, or incorrect product due to delivery error, you can exchange or return the product.

First: Exchange/return period

If you contact us within 30 days of receiving the product, we will exchange it.

Returns will be handled in accordance with Section 2.2 below.

*Contact information

① Please contact us by email to "support@liyoga.jp" within 30 days of receiving the product. Please include your order information, the reason for the return or exchange, and the problem in the email. (Please explain in as much detail as possible.) In the case of a defective product, please attach an image of the entire product and the defective part (please take as clear an image as possible, including the proof photo and tag).

②We can follow up more accurately by email than by phone. We will follow up as soon as we receive your email.

③If more than 30 days have passed since the product arrived, we will not be able to accept exchanges or returns, even if the product is defective. (Please note that we will not accept any inquiries after 30 days.)

④ Regarding exchanges/returns, after receiving your contact, we will send you an email with instructions on how to proceed with the exchange/return, and you will need to return the item within 30 days of receiving the email.

5. Please note that we will not be able to provide a refund if the product is returned more than 30 days after we have notified you of the exchange/return procedure.

Contact information:

Email: support@liyoga.jp

TEL: 080-5951-9161

(Available from 15:00 to 18:00)

Second: Exchange/return fees

*In either case of exchange or return, after the customer returns the product, we will resend a new product. In the case of a return, we will refund you once we receive and inspect the product.

1. Exchange

① In the event of a defect on our part (such as a defective product, incorrect product (color, size, etc.)), we will cover all return and reshipment costs. (The customer will return the product cash on delivery, and we will reship the new product prepaid.)

② In the case of exchanges due to customer's convenience (size does not fit, different from the image, etc.), the customer will be responsible for the return shipping fee, and we will cover the re-shipping fee. (The customer will return the product prepaid, and we will re-ship the new product prepaid.)

2. Returns

① If there is a defect on our part (such as a defective product, a product of the wrong color or size, etc.), we will cover the return shipping costs (the customer will return the product cash on delivery). We will provide a full refund.

② We regret that we cannot accept returns for reasons of the customer's convenience (size does not fit, the product does not match the image, the color does not match, ordering mistakes, PC/mobile phone operation mistakes, etc.). Please be forewarned.

3. Conditions for which exchange/return is not possible

① If your request is made more than 30 days after the product was delivered

② Lucky bag exchange/return

3) If there is a smell from the product

*Some fake leather products such as VC (polyvinyl chloride) and PU (polyurethane) may have a strong odor due to the nature of the material.
*After receiving the products from the manufacturer in a sealed state, we inspect them and repackage them, so some products may have a slightly stronger smell than the products on display in stores.
*Please try it out, as the unpleasant smell will almost disappear after a few days of use or drying in the shade.

④If product tags, price tags, labels, etc. have been cut off

⑤ Products that have been used, altered, washed or dry-cleaned

⑥ Products that have been stained by customers trying them on, or that have cigarette or other odors

Fourth: Events that are not considered defective

① If the buttonhole is blocked

*Some products are made overseas and may not have buttonholes.

*Some products have button attachment markers (similar to chalk). These markers will disappear if they come into contact with water. As these are not defective products, we are unable to accept returns or exchanges. We will also not be liable for cleaning costs. (How to clean: Spray water on the markers and let them dry. If there are many markers, you can easily clean them by rinsing them with water.)

②Please note that for all-over patterned products sold in this shop, the pattern (design) of the actual product may differ from the product sample photo due to the cutting of the fabric.

Fifth: Refund Time

① Credit card refunds → Refunds are not processed at all times, but every Friday. (We can process refunds received on Thursdays as well.)

②Refunds for bank transfers are processed every Saturday. (We can also process payments received on Fridays.)

*You will be notified by email once the refund procedure is complete.